I want to return my purchase! What do I do?

Are you sure? Your product is an unique item! Completely and immediately made on the basis of your specifications.
Anyway, if it’s not in conformity with the order, always within the limitations of the printing technology (e.g. if the items are materially flawed or the design of the final product is materially different from the final design submitted by the customer), you have the right to return the product.

More About Our Return Policy

How long does it take for me to get a refund?

If we verify the non conformity of the product we’ll refund your payment in a few days.
In case of non conformity to our “user content & copyright rules policy” we reserve the right to revoke and/or cancel any quotation order and reimburse You the amount paid.

More About Our User content & copyright rules policy


Do you have a catalog?

No. Currently, we have only different items personalized by each one of you!
This is our best offer for you!
You can choose between different types of bag and decide to personalize them as you want.

Do you offer Live Chat support?

No, we do not have it yet ! To get in contact with us please write us to

How do I unsubscribe from any of your mailing lists?

In order to unsubscribe from our mailing list, email us at and one of our customer service representatives will unsubscribe your email address.

How do I use my Gift Certificate/Coupon Code?

Using your code is as easy as 1-2-3!
Place all of the items in your shopping cart and Under Your Payment Information, find the box labeled coupon/gift
Enter your code in the box and click “Apply”.

My email address has changed. How do I update this information to my current account?

You are welcome to update your e-mail address by logging in to your account online. The best way to do this is to take the following steps:
Visit the website and click on “My Account” in the upper right-hand corner of the page.
Log in to your account by typing your previous e-mail address and password.
Once logged in, click on “Edit Profile” towards the right-hand side of the page.
Type your new e-mail address on lines 3 and 4.
Verify your “Current password” at the bottom.
Click “Update Now.”
Your e-mail will be updated.

How do I care for XYZ bag?

The best way to care for your new bag is to use it!
Don’t care if you spoil your bag. Don’t care for the first line on it.
They are signs of you. Of your life with her.
We love them. And real people too.


Do you accept credit cards?

Currently can accept credit cards, PayPal, charge cards, prepaid cards.

Is it safe to use my credit card on your site?

Yes! understands that the safety of your personal information is extremely important to you. We use a wide bundle of electronic and physical security measures and devices to protect your personal data and credit card information from unauthorized access.

What forms of payment do you accept? currently accepts Visa, MasterCard, Maestro, American Express, Sofort Banking, JCB, MYBank, Diners Club International, Hype Wallet, Master Pass.

What can cause my order to be delayed?

If the billing information you provided does not match what your bank has on file (including address and telephone number), your order may be delayed.

What is the average delivery time?

All packages are shipped from Italy. We’ll send the item as fast as we can, but delivery times also depend on your local postal service and may significantly vary.
Deliveries of products are made by international carriers or by international postal service. Prices, timing and other information given when You confirm your order depend on your country and other causes.
Delivery times mentioned on the website and in our communications serve purely as an indication and are a representation of average timing and does not bind XYZCUBE S.A.S in any way. The production of all our products begins only after a confirmed customer order is received. Average delivery times for exclusive creations in numbered editions could vary from 15 to 30 days. Average delivery times for exclusive custom creations (your text and logo) are 30 days. Feel free to write us for more infos at


What are cookies? Do I need to enable cookies on my browser? 

A cookie is a small amount of data that is sent to your browser from a web site and is stored on your computer’s hard drive. If your browser’s preferences allow it (most browsers are installed with cookies enabled), each web site can send its own cookie to your browser. To protect your privacy, cookies do not store personal information but instead use anonymous unique identifiers. Each web site can only access the cookie they have sent to your hard drive, not the cookies sent by other web sites.
You need to enable cookies on your browser to enjoy all the shopping features on Cookies need to be enabled on your browser so you can add products to your shopping cart and to access your account information. If you share your computer with others and you do not want them to have access to your account information, be sure to log out before leaving your computer unattended.
You can log out by clicking on link at the top of the page.

For more information about how we use cookies, see our Cookie policy


Are there any benefits to having an account with you? 

With your account, you will have access to the following information:
Your Account Information
Your Order History
Process a Return
Your Wish List
Your Email Subscriptions
Your Coupons and Gift Certificates

How can I get assistance if I need it?

Email us to

How do I know it is safe to shop with you? takes great pride in offering a safe and secure online shopping experience. We also respect your privacy and we’re committed to protecting it.

Is there a way I can learn more about

We Are a Service Company That Happens to Sell personalized digital items:
We believe that if we give our customers a great shopping experience, then growth in sales will eventually come on their own. So rather than focusing on maximizing profits, we focus on maximizing the service that we provide.
We are committed to your complete satisfaction; it is our top priority.